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Dec 16, 2007

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Phil - a very good comparison between the firms. Those BPO providers which build scale to deliver operational work have the backbone to yield long term profitable services businesses. They are not taking a gamble with a handful of major clients, but slowly building up large numbers of smaller client engagaments. The ability to run BPO services profitably is the key to a stable industry, and ultimately, more stable client relationships.

Andrew

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