15 posts categorized "Social Networking"

Jun 14, 2009

Join the Horses on LinkedIn

The BPO ForumYes, there is such a thing as a free lunch... Horses For Sources' official LinkedIn Group, the aptly-named "BPO and Offshoring Best Practices Forum" now has 5,700 members. This is a forum for leading sourcing practitioners to share their experiences, views, opinions, best practices and lessons learned in the worlds of IT outsourcing, Business Process Outsourcing, Shared Services and Offshoring. You also get a free subscription to the Horses Digest. And it's FREE FREE FREE. Am I the most charitable person you know?

SIGN UP HERE


Jun 06, 2009

Executive ADD: The disruptive scourge of social networks in the services industry

Donkey Overload When you try and quantify the impact social media is having on industry, it's actually quite alarming how dangerous this medium can be on our lives and our careers. 

We discussed the impact of blog culture over a year ago, but the speed by which social media has crept into our daily activities, already dates many of the opinions expressed back then. The information world has altered radically, and this economic environment is accelerating the speed of change.

As an analyst in global services industries, my job is to get across insight and opinion to as wide an audience as possible.  A couple of years' ago, if I'd produced an article or report, I'd probably send it out to about 100 people... that was the extent of the audience with which you would typically deal, and you'd rely on your firm's marketing department to disseminate press releases and media advisories to drive more eyeballs to your craft. 

Continue reading "Executive ADD: The disruptive scourge of social networks in the services industry" »

Apr 11, 2009

Join the Horses' socially-networked BPO forum

The BPO Forum Yes, there is such a thing as a free lunch...

Horses For Sources' official LinkedIn Group, the aptly-named "BPO and Offshoring Best Practices Forum" has just passed its first anniversary, and 5,000 members. 

This is a forum for leading outsourcing executives to share their experiences, views, opinions, best practices and lessons learned in the world of business process outsourcing and offshoring.  You will also get a chance to participate in our forthcoming "State of the BPO Industry" online survey next month. 

LinkedIn has just expanded the group's capacity to 8,000, so we can start letting more of you in... whether you want to find out the cost of a mainframe developer in Buenos Aires, chit-chat with other services-nerds, or just can't wait to find that dream job (ahem).  You also get a free subscription to the Horses Digest.  And it's FREE FREE FREE.  Am I the most charitable person you know?

SIGN UP HERE

 

Mar 05, 2009

Where should outsourcing vendors invest their marketing dollars in this climate?

Being an analyst, you get a broad view of all the entities competing for the same service provider dollar. You also get a good perspective on how service providers can get the best bang for their marketing buck. And being a blogger, you also pick up a strong sense for the effectiveness of media outreach, but I'll save that discussion for another time.

There is no one-stop support shop for vendors to find and attract new clients, and influence the market - they need to gauge where they need to build influence, using both direct tactical measures - i.e. speaking at conferences or advertising, and indirect measures - i.e. influencing influencers or subliminal branding. The current pull-back in discretionary spending from vendor marketing budgets is seriously exposing the bloated array of firms feeding off the vendor marketing-dime, and with a lot less to go round, we're going to see some firms exit the market, some market consolidation, and others simply going out of business. We'll also see some boutiques linger around the industry because their owner has no idea what else to do, and his only costs are living and travel expenses, and maintaining a website.  Desperate times call for desperate behavior and none more so than for many of those entities forging their living selling to IT services and BPO firms.

Continue reading "Where should outsourcing vendors invest their marketing dollars in this climate?" »

Jan 13, 2009

The Horses spawns a partner: Think Global

AMR-ResearchAmigos - I'm excited to announce the launch of a sister-blog to Horses for Sources : here ariseth "Think Global", with focus on global delivery strategy, BPO, supply chain and IT services trends.  My firm, AMR Research (God bless 'em) has admirably tolerated the Horses for a long time now, until finally asking if I'll consider extending my verbosity to our research content, to which many of you do not gain access.  I've kicked this off with complimentary access to a new research article entitled "Beware of Myopic Cost Cutting: Use Outsourcing To Be More Competitive in This Economy".

I've always used the Horses platform as an outlet to knock around views, cultivate ideas and take the industry temperature.  So many of you have been part of that.  And, while we might not always have been 100% accurate, we've collectively generated so many gems of insight that I frequently read our commentary to add some color to what I am thinking - and I know many of you do the same. 

The power of the blogsphere is truly extending to the analyst world.  And while some of the other analyst firms have pushed their blog strategies for a while now, I am (for once) going to brag that none of them have come close to cracking the blogging code.  Over here we have, and it's time to take it mainstream.

Horses will not be going away, but will run in tandem with Think Global.  I hope you take a little time to pay a visit.

While you're there, please also check out the blogs from a couple of AMR's industry legends, Bruce Richardson and Kevin O'Marah.  I'll see you over there...

PF.

Oct 26, 2008

Join the BPO and Offshoring Best Practises Forum

BPO and Offshoring Forum logoI am cordially inviting HFS readers to apply to join the Forum, which has just had its capacity increased to 5000 (thanks LinkedIn)

Apply to join the BPO and Offshoring Best Practises Forum

The BPO and Offshoring Best Practises Forum was set up a few months' ago on LinkedIn to allow senior executives in the sourcing industry to share views, news, best practices, discuss current industry issues and network.  We already have close to 3000 members active in this group.

Sep 19, 2008

Dispatches from DC: What's a mouse son?

MouseJason Averbrook on HR and technology:  the core theme is about how HR needs to reach outside of the organization to drive performance inside.  And technology and social networking tools arethe enabler to make this happen.  Here are some of the sound-bites:

"What we thought we were getting from technology is not what we have.  We outsourced benefits and payroll, so what are we left with - an address book, and IT tells us it'll cost a million dollars to upgrade!"

So why are people are unhappy with technology?

Continue reading "Dispatches from DC: What's a mouse son?" »

Sep 17, 2008

Blogging on the road again...

Hitcher Washington D.C.this week:  I have the privilege of delivering a keynote address to Mercer's clients on the subject entitled "Creating a Strategic Enterprise Sourcing Strategy and Governing Change" (whatever will I think up next...).  I look forward to posting some banter from their conference, where the central theme is "Successfully Managing the Global Journey".  I am particularly interested to hear Jeff Miller and Juila Velixon discuss Mercer's recent study conducted with the Harvard Business School on global service delivery models.  I promise to share the findings here.  Am also looking forward to hearing Jason Averbrook (great blog by the way) attempting to tie together web 2.0, new HR technologies and outsourcing.  Big topics - I love it :)

San Francisco and New York next week: I am more excited than usual at the prospect of attending Oracle OpenWorld this year.  Both Oracle and SAP's signature events have fast taken-over as industry meets to anyone in the hi-tech and services businesses.  If you are there and want to meet up, drop me a mail.  What's exciting this year is the stage they are giving to BPO - come visit the panel discussion entitled the "The Good, The Bad and The Ugly", Moscone South, 307 at 5.30pm on Monday.  I'll be joined on the panel with my long-time industry cohorts Stan LePeak (Equaterra) and Mark Stelzner (Inflexion Advisors). I'll be spending the latter half of the week in Manhattan where I have brought together some of the leading minds in the BPO industry for a behind-closed-doors round-table (no vendors allowed...sorry).

London and India:  Am making plans to visit London and India later in November and December, so look forward to meeting up with many of you during my travels.

Sep 02, 2008

What makes a good blog?

I seem to get pulled into daily discussions from people trying to get a blog off the ground.  There appears to be a common misconception that all you have to do is post something and thousands of people will flock to your site, eager to listen to your rhetoric and add their own views.  I have literally lost count of the number of bloggers who put out a few posts, only to leave the thing stranded gathering web-dust.  Cyberspace is littered with blog-junk that clutters web-searches and gives the impression their owner fell off a cliff or experienced some other inexplicable disappearing occurrence.  Bottom-line - if you're going to start a blog, stick with it. 

Continue reading "What makes a good blog?" »

Jul 02, 2008

Linked-off!

Legendary technology columnist Bill Kutik ran an interesting piece today discussing the betrayal of LinkedIn members.  Basically, it's becoming a mammoth database of 23 million professionals, which can be sold en masse to advertisers wishing to peddle their services to targeted members;  it's a direct marketeer's dream.  Moroever,  Bill described LinkedIn as becoming a job board dressed in social-networking clothing.  He explains:

Continue reading "Linked-off!" »

May 15, 2008

Bored? Look no further

Solitaire Clearly you have far too much time on your hands if you're spending time here, so here are more places to go to fill those vacant hours.  This is especially for all you sourcing consultants who went out of your way to vote for yourselves as the "top place to go to get balanced advice on outsourcing" - c'mon chaps get real -:)

IBM vs. Tata: Who's More American? - Businessweek's Steve Hamm raises some incisive points, namely, TCS, India's largest tech-services company, collected 51% of its revenues in North America last quarter, while 65% of IBM's were overseas.   Builds upon some of the issues we discussed here last year;

Continue reading "Bored? Look no further" »

May 09, 2008

Whom do you trust for balanced outsourcing advice?

Balance I wrote a piece entitled "Blog-culture is ripping up the rule book for the outsourcing services and technology media industry" a few weeks' ago which raised a few eyebrows.  OK, it's a litttle biased and I was on my high-horse, but it did raise several questions on where people go to get balanced, insightful information on the outsourcing industry that they can rely on.  So, please choose your preferred three information outlets on the poll to the left side-bar.  And please be honest :)

For the results of this poll, please click on the continuation sheet.

Continue reading "Whom do you trust for balanced outsourcing advice?" »

Mar 23, 2008

Blog-culture is ripping up the rule book for the outsourcing services and technology media industry

RulesThe rapid maturing of blog-culture is radically changing the way media is being delivered to people in the hi-tech, services and outsourcing industry.  Suddenly, opinionated experts (I do use this term lightly) have access to the industry which they never had previously. Long-gone are the days where they needed regular columns in trade magazines to get their views across, or a press quote that could be used out of context.  Why wait a month to get your latest opinions to the world when you can get them out in minutes? 

The lower-tier trade publications are getting a hammering.  Why go to some of the traditional trade magazines and websites, when there are a plethora of blogs out there with up-to-date news, and great debate - and from people who generally know their stuff.  What's more, YOU get to be part of that debate and YOU can decide whether these blogs are worth reading.  The threatened media firms argue that blogs are de-regulated and provide unsubstantiated information, however, most journalists are experts at placing their own spin on stories to get attention, and often provide us with unfounded opinions and views for the sole purpose of carving out their piece of the airspace.  Even on this blog, for example, we've had opportunities to pick out inaccurate media stories and try and add a dose of realism to the world, which otherwise would have left people with serious misinformation.  Not all bloggers have the polish of journalists, but they can get their point across just the same. 

Most of the top-tier media brands get this and offer bloggability on their websites.  I predict the top media brands, such as Forbes, ZDNet, Businessweek, Wall Street Journal and Investors' Business Daily, will continue to embrace the media of blogging and continue to be successful.  However, the choice of websites to visit to get the latest scoop on industry events, technologies, deals, mergers, or even general opinionated banter has ripped the media industry apart over the last couple of years - and this is escalating.  Some media firms are building stables of their own bloggers to combat the threat and deliver their own blogging-style media, but are often restricted to people who tend to be independent and not work for large organizations. 

What's more, some of my friends who are now pro-bloggers would never have become journalists, however, blogging has provided them with a medium to deliver their insight to industry in their own conversational style.  Several of them even make a living doing this... vendors - and even some trade press - are sponsoring their blogs if influencers, clients and prospects go there. The trade-press now competes with these individuals, many of whom are delivering regular content at no cost. In the past, many bloggers would have provided the trade-press with their insight, but they now prefer to preach from their own, personalized pulpit.  What blogging provides is a medium for experts, analysts, academics, consultants, marketeers and practitioners to convey their views of the industry, so we don't solely rely on journalists for information, whose media firms are dominated by the whims of their advertisers and parent organizations.

All-in-all blogging has completely changed the media game in our industry.  Whereas mainstay publications believed it was their right to own the delivery of information, they are quickly getting a nasty shock that they are no longer the prime vehicle for delivering news and content to their industry.  Just visit Google finance and check out Microsoft - as an example.  Scroll down the page and you'll see the latest blog posts on the firm.  While the trade press still cling on to delivering the news, the bloggers are delivering most of the color commentary...

Feb 13, 2008

The Human Capitalist got it right

The_hc_3   It's been one of the best running blog discussions of recent  months, where the Human Capitalist - aka Jason Corsello - predicted that Workstream would get acquired by Empagio.  Credit also to Mark Stelzner for hitting the spot with this one.   This is one of the first times I have seen a whole host of industry experts come together in one "location" to debate who would acquire who - and when it would happen.  A great example of blogging leading the media charge on an issue like this.  Interesting times we live in...

LinkedIn might be an antique, but it still rocks...

Linkedin While we're off the topic of outsourcing, I've been having some great conversations about social networking this week.  Jonathan Yarmis has joined AMR Research to lead the analyst charge in studying this space and has some great perspectives on where social networking is headed - look out for his research in the coming months.  New social media networking tools like Twitter and Snitter are enabling people to have multiple interactions with their networks where immediate synchronicity isn't essential.  Instant messenger clients, i.e. Skype, Yahoo, MSN, can be intrusive to people who have a heavy work schedule, and these new tools are more adaptable to people lives and work environments.  We have to remember, this all really started with good ol' LinkedIn, which has generated a powerful network of professionals who are connected on the Internet.  The big challenge of the Twitters of this world is to get the less tech-savvy people to sign-up (i.e. 98% of the LinkedIn network).  LinkedIn kept it relative simple - just copy and paste your resume into a form and you're away.  So while LinkedIn is positively antiquated these days, it is the one tool that has pretty much everyone on it... and has some great features like Q&A where you can pose questions to huge networks of people interested in that topic.  It's a powerful tool when you can get 50 or so people offering opinions and advice on business issues such as offshoring, or IT questions to solve immediate problems.

I'll leave you with a great LinkedIn debate from over a year ago on Vinnie Mirchandani's deal architect where I delivered my LinkedIn tips:

Continue reading "LinkedIn might be an antique, but it still rocks..." »

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