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Jun 11, 2007


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The incomprehensible rankings go far beyond the leading A/P outsourcng vendors. There is absolutely no rigor included in the BBoO analysis and most of us in the industry are left scratching our heads. Where are these guys spending their time?

I hope no companies are using this to decide on a short list of vendors.

Last year, an executive from a BPO vendor called me and said, we were ranked #1 in the "Black Book of Outsourcing". They want to charge me (I believe it was) $25K to license the report for distribution and use in any press activities. Should we do it?

There is your answer!


Very difficult to fathom how these lists have been compliled. Perhaps they would make more sense if they were listed as a directory of suppliers, rather than rankings?


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