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Dec 28, 2007


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Blogs are good for every one where we get lots of information for any topics nice job keep it up !!!

Perhaps if companies were more honest about the use of off-shoring there wouldn’t be as much of a need to hide the fact that they were overseas and thus operating on a different time zone.

Of course not all processes should be outsourced/off-shored. Perhaps limit it to those that do not require being on the same zone makes sense, there are after all many other problems related to this as well.


The best alternative is rotating the staff every 6 months within shifts. There is a definitive plan for the individuals and hence can keep them going for a definitive period. Compensation at 1.5 times the day salary rate could be another option.


Not sure what corrective action could be taken as the reason for outsourcing is rate arbitrage and taking advantage of timezones.

I have seen the Indian IT industry for more than 7 years and I have seen a few of my colleagues working in night shifts and odd hours. Though odd hours are fine, but I don’t think that the night-shift model can work in Indian IT Industry. Before I explain why, let me quote a real life example.

A few of my friends joined the offshore development centre of a major US Investment bank because the bank offered them a hefty pay rise. But the job required them to work in night shifts for a couple of weeks in a month on regular basis. Initially few shifts were fine but gradually they started feeling an impact of it on their personal life. They spent the best part of the day (evenings) at work rather than being with their families and it was a terrible feeling for them. Within a month, frustration had set in and people around in that office had started thinking about moving out of the company.

To cut the story short, companies might be able to attract people by offering them high pay packages but this is not a sustainable model. Indian families are very close knit and if any member of the family is missing at supper time, it is seen as very bad. IT Engineers won’t be able to live an upset life style for long.

The model could work in BPO Call centres but it can’t work in IT industry because:
(a) In IT industry, there are larger numbers of day jobs that exist whereas people joining BPO industry had limited choices for their set of skill sets. Companies trying to implement this model in IT Industry will face higher attrition rates and it would be a very tough challenge to hold talented individuals.
(b) BPO industry could sustain high attrition rate because call centres in UK/US also had higher attrition rates as compared with other industries in UK/US. So clients were fine with higher attrition rates. Indian IT Industry cannot withstand high Employee Attrition rates.

Still this is my personal opinion and reflection of a person who has been in this boat. I am still keeping my fingers crossed and I am keeping a watch on developments in Indian IT Industry.

Anil Piplani
MBA Student 2007-08
Cranfield School of Management

If someone is a shift worker, he can face physical problem of peptic ulcer eight times that of the normal worker. Shift workers also have an increased risk of cardiovascular disease.

The other physical problems that they can experience are excessive sleepiness, chronic fatigue, and difficulty in sleeping.

Divorce rates are also increased due to rotating shifts. If they are in rotating shifts, they are at increased risk of substance abuse and depression. They will also feel that their job is stressful. Due to shift work, accidents also increase.

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