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Jun 02, 2009


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Anything there to know that we didn't know already?

I like to look at those deals as part of "Generation 1" -:)


Really, not one question to the godfather of HRO on the book of business that was sold to Hewitt?

A very interesting interview - many thanks to Phil and Kevin for making it happen.

Kevin always has been several steps ahead of the market. When you competed against Kevin and his team in a RFP, you better bring the first team. Since the late 1990s , no one has been able to match Kevin's strategic thinking and vision. He led the way in seeing the power of bundling ITO and BPO, in multiprocess BPO outsourcing like connecting F&A to procurement or bridging HRO and FAO ; in building value propositions that focused on business value/business results rather than just SLA metrics : in aggressively pushing processes offshore : and in building delivery centers around the globe.

Completely agree with the "out" comment. It's no longer about sending out services, but engaging global resouces to "add" skills and technology to clients.

Hans Bacher

An outstanding interview - thanks for sharing!

Kevin - you didn't mention whether you are seeing much innovation in today's engagemements... care to comment further here?


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