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Jul 07, 2009


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Phil has some strong points here. The service providers are forced to do more with less to win business. The smart ones will introduce common standards and common technologies to drive up profitablility for themselves and drive down costs for their customers.

The not-so-smart ones will try to do the same stuff cheaper and fail - they will sacrifice quality for cost and ultimately the customer will bring the work back.

Ian Leslie

Phil - a very astute set of observations here. Yes, these lift and shift deals are going to force service providers to be smart about driving out cost. However, whether some of them can truly "innovate", or simply run processes with less staff, is up for debate,


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